After being pulled up by the Supreme Court for not appointing a Grievance Officer and complying with other laws of India, WhatsApp on Sunday has appointed Komal Lahiri as the Grievance Officer for the country.
Based out of WhatsApp’s headquarters in Menlo Park, California, Lahiri can be contacted via email and general post by over 200 million users in the country. To contact WhatsApp, go to Settings, then Help and Contact Us section.
“To contact the Grievance Officer, please send an email with your complaint or concern and sign with an electronic signature. If you’re contacting us about a specific account, please include your phone number in full international format, including the country code,” said the FAQ under the security and privacy settings.
“You can contact the Grievance Officer with complaints or concerns, including the following: WhatsApp’s Terms of Service and Questions about your account,” read the information. It further added, “If you’re a law enforcement official, please read our information for law enforcement authorities and how you can contact us.”
The move came after the Supreme Court on August 27 issued a notice to the Centre and WhatsApp over a plea that said while companies like Facebook and Google have appointed Grievance Officers for users in India, WhatsApp has not.
Last month, Union Information Technology (IT) Minister Ravi Shankar Prasad also told WhatsApp CEO Chris Daniels to comply with the Indian laws and take steps to prevent misuse of the instant messaging platform in the country. The meeting came against the backdrop of several incidents of mob lynching being linked to the circulation of fake messages and misinformation on WhatsApp.