Uber, the leading ride-hailing service provider globally, is currently going through hard times because of its company culture. Amidst this, the company’s president — Jeff Jones, has resigned citing “differences in beliefs and approach to leadership”.
Departure of Jeff Jones from the company is the most senior in what could be said as a string of executive departures, thanks to the cab-hailing giant reels from an escalating series of controversies.
Jeff Jones was hired a few months back and was overlooking marketing and customer support globally. He was hired to help soften the company’s often abrasive image. The company’s spokesperson has confirmed that Jones quit less than seven months after joining the San Francisco company.
In a statement, the company simply said, “We want to thank Jeff for his six months at the company and wish him all the best.” However, in a note to staff, Uber CEO Travis Kalanick said:
After we announced our intention to hire a COO, Jeff came to the tough decision that he doesn’t see his future at Uber. It is unfortunate that this was announced through the press but I thought it was important to send all of you an email before providing comment publicly.
On confirming his departure from the company, Jeff Jones said in a statement:
I joined Uber because of its mission, and the challenge to build global capabilities that would help the company mature and thrive long term. It is now clear, however, that the beliefs and approach to leadership that have guided my career are inconsistent with what I saw and experienced at Uber, and I can no longer continue as president of the ride sharing business.
He also added that “there are thousands of amazing people at the company, and I truly wish everyone well.”
Earlier, before the official announced, people aware of this development said that Jones was not in the situation he signed on for, especially after Uber CEO Travis Kalanick announced a search for a new COO to help him right the troubled ship. However, the reason for the departure was determined as the situation at the company was more problematic than he realized.
At the time of appointment, Jeff Jones was touted by Kalanick as a big hire. He came from Target, where he was its well-regarded CMO. His job, among others, was to remake the company’s tainted image. He also was president of its main ride-sharing business. He also replaced board member Ryan Graves, who started at the company as CEO but relinquished that role to Travis Kalanick in 2010, as president.
Last month, engineering executive Amit Singhal was asked to resign due to a sexual harassment allegation stemming from his previous job at Google. Earlier this month, Ed Baker, Uber’s vice president of product and growth, and Charlie Miller, Uber’s famed security researcher, also departed.
Uber, with a reputation as an aggressive and unapologetic startup, has been battered with multiple controversies over the last several weeks, putting Kalanick’s leadership capabilities into question, along with the company’s future. The situation deteriorated since a blog post by a former female engineer chronicled a deeply dysfunctional management.