Freshdesk, a leading provider of cloud-based customer engagement software, has received a major boost as it has secured $55 million in Series F round of funding. While existing investors Accel Partners has participated, the firm has roped in Sequoia Capital as a new investor.
With this funding round, the total amount raised by Freshdesk till now stands at $150.5 million. The Chennai-based company is now going after a broader market. It recently launched two new products – Hotline.io, an in-app customer support and engagement tool; and Freshsales, a CRM solution for sales teams.
In order to expand its business aggressively, the company seems to be on an acquisition spree. Recently, Freshdesk acquired Bengaluru-based Chatimity to scale chat infrastructure. This was Freshdesk’s sixth acquisition in just 14 months. Prior to Chatimity, it had acquired Airwoot for an undisclosed amount.
Since its last funding round, in April 2015, the company claims to have doubled its customer base to over 80,000. Also, the company has opened a new office in Europe. While company’s customer base doubled since last round, company’s spokesperson has denied to share details of revenue growth.
Earlier this year, Freshdesk opened its fifth global office in Berlin. It also has offices in London, Sydney and Chennai, India in addition to its office in San Bruno, CA. It will further expand its global presence with this new investment.
Commenting on this, company’s spokesperson said:
Our office expansions are driven by our business. We have expanded our Chennai office multiple times, both in terms of office space as well as employee count. Though we have no new offices coming up in the near future, we will be scaling the teams at our existing locations.
Freshdesk has a strong 800+ employee count, out of which around 40-50 are spread across their global offices. However, the majority of the company’s employees are in the Chennai office.
Along with Sequoia Capital and Accel Partners, the company also counts Tiger Global Management and Google Capital as its backer. While Tiger Global Management led the Series B, D and E round of funding, Google Capital participated in Series D and Series E round.